# InBox DynamicFieldFileSystem

Version 7.0.1

Data de Criação 02/10/2018

# Resources

This module provides the ability to create a dynamic field of the attachment type for the OTRS.

# Prerequisites

# Framework

The following versions of the Znuny framework are supported:

• 7.0.x

# Modules

The following modules are required:

• InBox Core 7.0.1 or superior

# Operational system

The following operating systems are required:

• [None]

# Third Party Software

The following third-party software is required:

• [None]

# Installation

bin/znuny.Console.pl Admin::Package::Install /path/to/InBox\ DynamicFieldFileSystem-7.0.1.opm

# Settings

# Optional

In order for attachments to be public and downloadable without being logged in to Znuny, the following configuration must be activated:

Admin > System Configuration > DynamicFieldFileSystem::Core::PublicLink

Activate the configuration.

# Usage

# Create a dynamic field of type fileSystem

To create a dynamic field of type filesystem, go to ‘Administration -> Dynamic fields':

Choose the ‘FileSystem’ type:

Fill in the fields below as desired:

# Create a dynamic field of type FileSystem with a standard attachment

To create a dynamic attachment field that already has a file to download as a default, go to ‘Administration -> Dynamic fields’

Choose the ‘FileSystem’ type:

Fill in the fields below as desired:

And in the ‘Default file’ field

Place the path where the file is already located, such as "folder/FileName.txt"

Remember that this default file must be in the OTRS directory "/opt/znuny/var/httpd/htdocs/". And in this directory you can add the new folder with the file.

# Presenting saved attachments

After adding the dynamic field created in the 'AgentTicketPhone' action, for example, it will be presented as follows: Choose one or more files to be saved.

Create the ticket and these attachments should appear in the 'AgentTicketZoom'.

# Note

It was configured for the module not to accept attachments with a file name longer than 200 characters and a size greater than the one configured in the system.